Health Canada's SAP Solution Manager advancement is driving efficiency and innovations.
SAP Solution Manager is a comprehensive application management and administration platform developed by SAP. It serves as a centralized hub for managing all aspects of an organization’s SAP landscape. The tool offers a wide range of functionalities, including application lifecycle management (ALM), monitoring and technical administration, project management, and collaboration. It helps organizations efficiently plan, implement, monitor, and maintain their SAP systems, ensuring smooth operations, improved performance, and regulatory compliance. SAP Solution Manager is designed to support the entire lifecycle of SAP applications, from requirements gathering to deployment and ongoing maintenance.
Health Canada, the federal department responsible for public health in Canada, plays a crucial role in safeguarding the well-being of Canadians through the regulation of health products, services, and the promotion of healthy living. To streamline its regulatory operations and optimize its processes, they have successfully implemented SAP Solution Manager to support its regulatory activities, ensure compliance, and drive operational efficiency.
CLIENT
Health Canada
CATEGORY
Strategy,
DATE
March, 2017
They relies on SAP Solution Manager to maintain regulatory compliance and manage critical documentation pertaining to health products. Solution Manager is also used for change management, automated system monitoring and background job management. The key advantages of using Solution Manager by Health Canada is :
Document Management: Solution Documentation tool within Solution Manager allows central control and tracking on variety of business documents. It also ensures full accuracy of business documents, its version control, and easy access for authorized stakeholders via tight security.
Compliance Monitoring: SAP Change Request Management (CHArM) is the tool that allows them define and monitor regulatory compliance requirements, track changes via RFC or Incident process in regulations, and ensure adherence to applicable standards and guidelines.
Audit Trail, Monitoring and Traceability: System Monitoring tool within Solution Manager provides robust audit trail capabilities, monitoring of live SAP production instances, facilitating traceability and accountability in regulatory processes. This feature is crucial for audits and regulatory inspections, auditing, monitoring for ensuring transparency and compliance.
Collaboration and Stakeholder Engagement: SAP Solution Manager serves as a collaboration platform for Health Canada, enabling effective engagement with internal teams, external partners, and stakeholders. Key functionalities include: Collaboration Workspaces, Change Request Management (CHArM), Incident and Issue Management (ITSM), Problem Solving with Root Cause Analysis (RCA) and SAP Landscape Management to support on-going SAP upgrades and system refresh cycles.
By leveraging HNIT’s years of experience with SAP Solution Manager, Health Canada has enhanced its regulatory operations, improved compliance, and streamlined collaboration with stakeholders. The technical system monitoring process which had been manual has now converted to fully automatic method in solution manager. The tool’s comprehensive features for regulatory compliance, Solution Documentation, Incident Management (ITSM), and Job Scheduling Management (JSM) have played a pivotal role in ensuring the safety and efficacy of health products and services while driving operational efficiency within the organization.
