Their mandate is to provide business support solutions to its over member healthcare organizations that improve service levels and maximize non-clinical efficiencies, resulting in savings that can be reinvested in direct patient care.

Crafting a robust SAP solution entails meticulous attention to infrastructure planning, the formation of a proficient help desk team, and the development of sound operational strategies. These elements are foundational to ensuring the longevity and effectiveness of strong SAP support model that guaranties customer satisfaction to Plexxus customers. A robust SAP infrastructure and efficient support model is only possible with a proven SAP implementation roadmap and a strong design of support policies aligned with best SAP practice guidelines.

As a consulting partner, HNIT provided comprehensive advisory and consulting services to Plexxus, tasked with establishing a robust support organization from scratch. This involved the creation of a dedicated support team of seasoned SAP professionals, with a focus on aligning with Plexxus's critical business priorities, deep SAP knowledge, understanding on critical SAP process flows with customer systems via over 800+ interface exchanges sensitive business data with external non-SAP systems at client locations and its seamless operation to deliver customer support and satisfaction critical for Plexxus.

The foundation of SAP Help desk support model :

Crafting a high-performing SAP help desk team requires a tailored approach for any SAP customer. At HNIT, we leverage industry best practices and our years of SAP experience to help our customers achieve their business goals.

Our focus to establish a successful SAP support division for Plexxus was on ensuring sustained success of their key business requirements. We help them implementing various measures for performance monitoring, feedback mechanisms, and ongoing training methodology for SAP end users of both Plexxus and their clients to continuously enhance customer experience for Plexxus.

This included in learning critical SAP business transactions of Plexxus such as Purchase Order, Purchase Requisition, Invoice, Sales Order, Good Issue, Goods Receipt, Financial Forecasting, Shopping Cart, Goods Movement, Material Master, Master Data Management and more.

Establishing a strong SAP Security design became the key requirement to seamless execution of daily SAP tasks without any data breach. This required thorough analysis and collaboration between Plexxus's help desk team and their end customer’s team. Together, we developed a robust SAP security design from scratch with fully approved SOD matrix and implemented within SAP.

Plexxus relies heavily on over 800+ SAP PI interfaces for automated data exchange between SAP and non-SAP systems of their customers that brings visibility on their daily business transactions within SAP. Our task was crucial: collaborating with Plexxus and their various client’s team to design and maintain these interfaces. We provided comprehensive training, documented procedures, ticketing process programmed with tight SLAs to track critical issues and address them and established many strict rules for sustainment and support. Through a robust SAP support model and continuous training, we ensured seamless daily business operations for our client and their customers.

We're pleased to have assisted the client in aligning their SAP solution with their goals, resulting in optimal outcomes from their shared solution. Plexxus successfully developed robust SAP strategies and implemented a fully functional SAP help desk team within their IT budget, ensuring responsiveness to hospitals as per SLAs.